quality management systems

Professional Quality Management System Support for Your Team

The Phoenix Group helps companies develop, implement, and improve ISO 9001:2015, ISO 14001:2015 and IATF 16949:2016 management systems. The end result is reliable, consistent performance and satisfied customers.

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gap analysisBlack X-1

If you are thinking about certification, attempting it, or are trying to close key gaps which have prohibited it, our assessments can benchmark where you are at against certification standards and industry best practices. Outputs from the gap analysis includes an overall summary plus a detailed transition plan that serves as a roadmap to help you close the gaps identified.

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Quality system training

- Quality System Overview TrainingBlack X-1

- Quality Core Tools TrainingBlack X-1

- Internal Auditor TrainingBlack X-1

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Other services

- Project Management Black X-1

- Internal AuditingBlack X-1

- Supplier Quality Audits

- Process FMEA and Control Plan DevelopmentBlack X-1

-Outsourcing (Quality System Coordinators)


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Quality management case study

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The Phoenix Group was contacted by a major midwestern automotive supplier to assist with IATF16949 compliance issues at two facilities.

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"They have exceeded our expectations every time. They are passionate about what they do and go above and beyond to ensure their clients are 100% satisfied. They are knowledgeable about all of our systems and are able to tailor training seminars, for example, to our specific needs"

-Section Manager, Steel Manufacturer

Meet the experts


Melissa Norman


Melissa oversees all Quality System services and strategy for The Phoenix Group.

She is the director of our Quality System services projects. Melissa’s areas of expertise with Quality Management Systems include training, project management, system development and implementation, quality coordination, consulting and internal auditing. Melissa’s QMS consulting career includes the following:

  • ISO 9001, ISO 13485, ISO 17025, ISO 14001
  • AS 9100
  • IATF 16949 (previously ISO/TS 16949)
  • Quality Core Tools

Ron Pack

Manager - Quality Systems Coordination

Ron Pack has been with The Phoenix Group since 2010 providing Quality Systems Services including training, system development and implementation, and internal auditing.  Ron’s current role at The Phoenix Group as Manager-Quality Systems Coordination includes responsibility for the daily operations of The Phoenix TEQ business, with strong focus on safety, quality and operational performance.

Ron is a certified auditor in ISO 9001:2015, ISO 14001, and IATF 16949:2016.


Russ Balzer

Technical Director

Since 2007 Russ has held responsibility for Safety and Quality Compliance. Russ also oversees and supports our Quality System services projects.

Furthermore, Russ is a certified lead auditor for ISO 9001:2015 and IATF 16949:2016. Taking part in many key projects for our quality management services, Russ carries the expertise and know-how to exceed customer expectations.


Troy Duncan

Quality Specialist

Troy has provided our customers with services in all aspects of Laboratory Operations since 2009.  Troy’s roles have included lab leadership, safety coordination, and training, and Troy currently serves as Quality Coordinator.  Troy is a certified ISO 9001 and IATF 16949 Internal Auditor.

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