Melissa Norman

Chief Operating Officer

About Melissa Norman

Chief Operating Officer

Bio

Melissa oversees all Quality System services and strategy for The Phoenix Group. Melissa began her 25-year career in manufacturing, working as an Industrial Engineer, Lean Manufacturing Engineer and Logistics Manager at General Motors / Delphi Automotive. Later, Melissa transitioned her career to work as an independent Quality Management System consultant. Since 2006, Melissa has worked with The Phoenix Group in various roles, but her primary responsibilities have been to lead and manage the largest sector of our Technical Outsourcing business, as well as develop and direct our Quality System services projects. Melissa’s areas of expertise with Quality Management Systems include training, project management, system development and implementation, quality coordination, consulting and internal auditing. Melissa’s QMS consulting career includes the following:

  • ISO 9001, ISO 13485, ISO 17025, ISO 14001
  • AS 9100
  • IATF 16949 (previously ISO/TS 16949)
  • Quality Core Tools

Education

  • Master of Science in Operations Management, Kettering University – Flint, Michigan
  • Bachelor of Science in Human Factors Engineering, Wright State University – Dayton, Ohio

Experience

  • 25 years manufacturing experience (industrial engineering, ergonomics, lean manufacturing, material handling and logistics, operations management, project management)
  • 15 years Quality Management System experience (training, auditing, QMS design/implementation, project management)

Skills

  • Quality & Environmental Management Systems (ISO 9001, IATF 16949, ISO 13485, AS9100, ISO 14001)
  • Supplier Quality Assurance (Level 2 containment and 2nd party audits)
  • Quality Core Tools (PFMEAs, Control Plans)
  • Value Stream Mapping

Certifications

  • Exemplar Global-Certified ISO 9001:2015 Lead Auditor. AIAG & Plexus International – Southfield, MI
  • AIAG IATF 16949:2016 Supplier Auditor Certification AIAG & Plexus International – Southfield, MI
  • AIAG & VDA Process FMEA: Transitioning for Practitioners AIAG & Plexus International – Southfield, MI
  • Transition to ISO 9001:2015 Including Risk Management SRI – Indianapolis, IN

Key Projects

  • ISO/IATF Gap Analysis, Tier 1 & 2 Suppliers, 2017-2019
  • ISO/TS/IATF QMS system development/improvement and project management, Tier 1 & 2 Suppliers, 2006-2019
  • ISO/TS/IATF internal audit – Tier 1 & 2 Suppliers, 2006-2019
  • ISO/TS/IATF QMS Overview training – Tier 1 & 2 Suppliers, 2008-2019
  • ISO/TS/IATF Internal Auditor training – Tier 1 & 2 Suppliers, 2008-2019
  • Core Tools training – Tier 1 & 2 Suppliers, 2008-2019
  • Core Tools development (PFMEA/Control Plan) – Tier 1 & 2 Suppliers, 2008-2019
  • SQA Level I and II Containments and Supplier Audits – Tier 2 Suppliers, 2008-2012, 2015