The Phoenix Group Blog

"What did you say?" Listening To The Voice Of The System In Context

April 2014

A recent experience from the field.

Gap between knowing and doing, part 2

April 2014

I want to share an email from my friend Pat Lencioni. Pat, founder of The Table Group, has written several great books. Here Pat explores examples of companies and leaders that fail to act on what...

The gap between knowing and doing

April 2014

You’ve paid for training. Your team members have read a variety of management books on all of the latest processes. Your recruitment has landed highly credentialed talent.

How Do You Define Process Control?

May 2011

Define process control?  Everyone knows what process control is, right?